Privacy Policy

Posh Pet (“Posh Pet,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.poshpet.co (the “Site”) or interact with our services. By accessing or using the Site, you agree to the terms of this Privacy Policy.

This policy is written to comply with applicable privacy expectations in the State of Georgia, as well as general U.S. privacy and consumer protection requirements.

1. Information We Collect

We may collect the following types of information:

a. Personal Information You Provide

When you interact with our Site—such as by creating an account, placing an order, joining a newsletter, or contacting customer service—we may collect:

• Name
• Email address
• Billing and shipping address
• Phone number
• Payment information (processed securely through third-party payment processors; we do not store full credit card numbers)
• Order and purchase history

b. Automatically Collected Information

When you visit the Site, we may automatically collect:

• IP address
• Browser type and device information
• Operating system
• Pages viewed and time spent on the Site
• Referring website
• Cookies, tracking pixels, and similar technologies

c. Information from Third Parties

We may receive information from:

• Payment processors
• Analytics providers (e.g., Google Analytics)
• Social media platforms (if you choose to link or interact with them)

2. How We Use Your Information

We use your information to:

• Process and fulfill orders
• Provide customer support
• Communicate about your account, orders, or updates
• Personalize user experience
• Improve site functionality and content
• Analyze website performance and customer behavior
• Send promotional emails or marketing communications (you may opt out anytime)
• Prevent fraud and maintain security
• Comply with legal, regulatory, or contractual obligations

3. Legal Basis for Use (U.S. & Georgia)

While Georgia does not impose specific data-processing legal bases similar to the EU, Posh Pet processes your information under:

• Contractual necessity (e.g., fulfilling orders)
• Legitimate business interests (e.g., site improvement, analytics, fraud prevention)
• Consent (e.g., marketing emails, cookies where required)
• Legal compliance (e.g., responding to subpoenas or fraud investigations)

4. Sharing Your Information

We may share your information with third parties such as:

• Service providers (shipping carriers, payment processors, email service providers, website hosting, analytics tools)
• Business partners (for marketing if you provide consent)
• Law enforcement or government agencies when required by law

We do not sell personal information.

If Posh Pet undergoes a merger, acquisition, or asset sale, your information may be transferred as part of the business.

5. Cookies and Tracking Technologies

We use cookies and similar tools to:

• Enable site functionality
• Store your preferences
• Analyze traffic and usage
• Support marketing and advertising

You can control cookie settings through your browser. Disabling cookies may affect site functionality.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information.

However, no online system is 100% secure, and we cannot guarantee absolute protection.

7. Your Rights and Choices

Although Georgia does not have a comprehensive consumer privacy law like California’s, we provide the following user rights as a best practice:

• Access: Request copies of personal information we have about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your data (subject to legal or business-critical exceptions)
• Opt-Out of Marketing: Unsubscribe from marketing emails at any time

To exercise any of these rights, contact us at the email below.

8. Children’s Privacy

Our Site is not intended for children under 13, and we do not knowingly collect personal information from children.

If you believe a child has provided us with information, contact us immediately and we will delete it as required by COPPA (Children’s Online Privacy Protection Act).

9. Third-Party Links

The Site may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of these external sites.

10. Data Retention

We retain personal information only as long as necessary to:

• Complete purchases
• Provide services
• Meet legal obligations
• Resolve disputes
• Enforce agreements

11. International Users

This Site is intended for users located in the United States. If you access the Site from outside the U.S., your information may be transferred to systems located in the United States.

12. Changes to This Privacy Policy

We may update this Privacy Policy occasionally. The “Effective Date” will be updated when changes are made. Continued use of the Site indicates acceptance of the revised policy.

13. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us:

Posh Pet

Email: contactus@poshpet.co